Frequently Asked Questions:

Here are some of the Frequently asked Pre Sales questions from current clients.

2. Why do I need to outsource my services to TechMax Solutions?
If you have infinite resources, you shouldn’t. But if your business is like rest of us, you need to maximize your investments without sacrificing quality of support your clients receive. By outsourcing the technical support you are allowing yourself to focus your effort and money in managing, marketing and growing. We will take care of your clients the same way you would. That’s our promise to you.

5. Do I get quality service for your amazingly low rates?
As you know high quality is required to keep us in the business for the long haul. Don’t let our low rates fool you. We offer a quality service at competitive rates because our support center is located in India. We are able to benefit the low cost of living in India. We attract and keep the best talented support engineers for our support center. We own the support center and do not outsource to third parties like some other providers.

7. How does your support team work for me?
When you sign up with TechMax Solutions you remain in control for your clients' support. When your customer sends an email to your support system, the TechMax Support team replies on behalf of you. Your customer never knows that it is not you who has responded to his/her enquiry. Thus we work behind the scenes for you, and your customer gets the response on time, always. We take periodic feedbacks from you to adjust the support process to meet your business objectives. You can be involved as much or as little you desire.

8. Do you provide support only to hosting companies?
No. Though we are specialized in giving support to the hosting companies, we also handle requests from other computer related domains. All you need to do is to provide the reference materials/documents needed for our support personnel to study your operations, processes, issues, resolutions etc.

9. Where are you located?
Our corporate office and the support center is located in India.

10. What is your average response time and average resolution time?
Response Time for Standard Technical Support, Billing Queries, and Sales Queries, we will use our best endeavors to respond to a minimum of 90% of Valid Queries within 30 minutes of the query being lodged, and to provide the relevant customer with an effective answer to their query within 6 hours of the query being lodged.

11. Which all commercial control panels are you proficient in?
Our Support personnel are well experienced with

•     WHM/CPanel
•     Plesk
•     Ensim
•     H-Sphere
•     Webmin
•     Alabanza
•     Direct Admin
•     Hosting Controller
•     Helm

12. Can I have a custom plan?
Yes. You can request for a custom plan that is optimal for your particular needs and get your custom plan created. You may also avail special discounts/offers on the custom plans created.

13. Do you provide discount on bulk purchase?
Yes. We provide discount on bulk purchase, but it is solely on the discretion of the TechMax Support administrator.

14. What are the common web server issues that you deal with?
Common Web Server Issues

•     httpd.conf problems
•     .htaccess errors
•     Password protection issues
•     Site oriented IP blocking issues
•     HostNameLookups
•     Mime types
•     Apache Handler problems
•     URL blocking and redirection issues
•     Secure Cert problems

15. What if I need to continue your service after the free trial?
After one weeks' free trial you can continue your subscription by contacting us online or mailing us at contact@tech-max.net to reorder the service. Please note that you can avail only one free trial and all the subsequent subscriptions will be paid.

16. What are the Common System Administration Issues that will be handled?
The following are the common system administration issues that will be handled for you.

•     Apache/IIS Web Server Operation and Configuration
•     Blocked Service Handling
•     Web Statistics Configuration
•     Log File Analysis
•     Security Management
•     Anti-trojan Protection
•     Firewall Configuration and Management
•     Kernel Patching and Upgrades
•     Spam Protection
•     Kernel Upgrades

17. Do you support all the 3rdParty Software installed on my server?
Yes. We handle almost all classes of third party software installed on your server like ModernBill, HelpDesk systems etc. If you have installed any uncommon third party software, we can support it for you, provided you avail us all the necessary documentation and manuals for the same.

18. Do you support servers with adult content?
No, we do not involve in acts like porn hosting and adult content serving. Requiring us to provide support for the kind will be violation of the Terms of Service and hence may lead to the termination of the service.

19. Which all Operating Systems do you support?
We are proficient in

•     Redhat
•     FreeBSD
•     Solaris
•     Debian
•     Mandrake
•     Windows 2000
•     Windows 2003 Server

20. How secure is my data on your servers?
We store information just enough for the purpose availing you the service you have subscribed to. These information will be stored in encrypted format so that in case of a hack, your data is still protected.

21. What are the Common Mail Issues that you deal with?
Our technicians can effectively handle issues regarding the following mail servers/issues:

•     Sendmail
•     Qmail
•     EXIM
•     SMTP issues
•     POP issues
•     POP-before-SMTP and relay denied issues
•     Mailing lists
•     Auto-responders
•     Client Setup
•     POP authorization
•     Anti-spam measures
•     Email filter issues with Procmail and .forward