Every support plan comes with some features already included, such as 24x7x365 presence, backup techs, and a dedicated team. You can hire a team of a techs which will handle your support operations in specific hours or opt for a 24x7 technical support coverage, the choice remains yours. At any point of time, if you think that the team dedicated to your support process isn't enough, you can ask us to add resources to the team-- we can scale up pretty quickly. You can also choose our most popular option, to hire a dedicated team which includes 3 admins and 1 backup tech.

 

Technical Support Plans:

Silver Plan $99 per month:

·         25 tickets

·         50 live chats

·         24x7 free monitoring of servers (upto 2 servers)

·         3 techs covering 24x7 support

Gold plan $199 per month

·         50 support tickets

·         100 live chats

·         24x7 Server monitoring free of cost (Up to 4 servers)

·         3 techs covering 24x7 + a backup tech

Platinum unlimited $350 per month

·         Unlimited support + pre-sales tickets

·         Unlimited support + pre-sales live chats

·         24x7 Server monitoring free of cost (Up to 10 servers)

·         Script installations

·         Server software upgrades

·         3 techs covering 24x7 + 2 backup techs

Server Management Plans:

Silver plan $50 per month

·         24x7 Monitoring for 2 servers

·         Unlimited reboot requests sent to DC or direct reboots in case where access is available

·         Fixing of service problems

·         Notifications to concerned admins,  techs

Gold Plan $75 per month

·         24x7 Monitoring for 5 servers

·         Unlimited reboot requests sent to DC or direct reboots in case where access is available

·         Fixing of service problems

·         Notifications to concerned admins, techs

Platinum plan $199 per month

·         24x7 Monitoring for 50 servers

·         Unlimited reboot requests sent to DC or direct reboots in case where access is available

·         Fixing of service problems

·         Notifications to concerned admins, techs

·         Installation of scripts

·         Server security (Installing firewalls, securing logins etc..)